Role Overview

Demica’s Support team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes, and working with other teams within the organisation to roll out the platform to new customers.

The Service Automation function is a key part of the Support team, responsible for developing, implementing, and maintaining innovative automated processes to reduce manual work and deliver operational efficiencies.

Primary responsibilities:

In this role, you will work as part of a team responsible for the automation of Demica’s operational processes and procedures.
Responsibilities will include:

• Developing automation for a variety of manual tasks with a wide range of complexity, with a focus on data ETL
• Implementing automation changes into production environments
• Collaborating closely with the Support, Development, Infrastructure, and Implementation teams to bring new customers onto the platform
• Using initiative to identify automation opportunities and develop solutions
• Acting as a Subject Matter Expert for service automation across the organisation
• Participating in the Site Reliability process, including attending regular Site Reliability Review meetings to provide input on mitigations, monitoring, and self-healing
• Actively monitoring system and automation health using a variety of tools including dedicated infrastructure and application monitoring suites (Datadog, AppDynamics), SQL, and ActiveBatch
• Supporting the continuous improvement of existing monitoring

Reporting line

• Reporting to the Automation Manager

About You

You should have experience in an application support role in a customer-facing environment.

Required Skills

• You have a formidable knowledge of T-SQL and relational databases to find, manipulate, and handle data in an automated fashion
• You have strong programming skills in an OOP language such as Java
• You know how to read, edit, and create XML documents
• You have exceptional attention to detail
• You understand how to communicate with customers and team members both verbally and in writing
• You are logical and insightful when troubleshooting problems
• You thrive in a dynamic high-pressure environment, and can prioritise incoming and existing tasks according to urgency and impact

Desirable Skills

In addition to the requirements above, the following skills are highly desirable:

• Experience using ActiveBatch and/or Talend ESB to automate data ETL
• Experience working in a Windows server environment (such as creating PowerShell scripts, managing services, and creating scheduled tasks)
• Experience working with Apache Tomcat, Apache Karaf, Apache ActiveMQ, Apache POI, Apache Spark
• Experience working with reporting tools such as Jasper Reports, Crystal Reports
• Experience working with infrastructure monitoring tools such as Datadog, Nagios, NewRelic
• Experience working with application performance monitoring tools such as AppDynamics, Dynatrace
• Experience working with log processing and aggregation tools such as ELK, Splunk, LogRhythm
• ITIL v3/2011 Foundation certified
• Previous experience of Atlassian JIRA/JIRA Service Desk
• Knowledge of ISO messaging standards (e.g. ISO20022, ISO15022)
• Experience working in a controlled environment, such as Financial Services
• Written and spoken fluency in another language (in particular Spanish, Portuguese, Arabic, French, German, Russian)

Personal/Culture fit

You should be:

• Empathetic
• A problem solver
• Methodical
• Resourceful
• Entrepreneurial
• Collaborative

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Position Summary

The Product Management function has the remit to manage Demica’s entire working capital finance product suite. Payables Finance Team sits within Product Management function as one of the core pillars; the team’s main areas of responsibility include product management, deal execution and commercial insight. This role a mix of product management, deal execution and commercial insight activities (on temporary basis).

Product Management responsibilities

Support and where necessary, deputise for the HoPF in:

• Defining, communicating, and delivering strategy, goals, roadmaps, and pricing of products falling under the Payables Finance team’s remit.
• Identifying Payables Finance products’ requirements directly or through the feed of the commercial insight and marketing activities and bringing the requirements to the Product Delivery team.
• Participating in the requirements gathering process together with the Product Delivery team and signing-off of requirements and user stories.
• Leading the Payables Finance product suite’s RfP library and maintenance process.
• Supporting revenue generation at product level.

Deal Execution responsibilities

• Support direct origination activities for corporates pre-mandate process
• Manage RfI/RfPs/questionnaires related to Payables Finance product suite:
  • Engage with origination on late stage opportunities.
  • Lead and manage the response and material preparation process.
  • Prepare for and participate in ‘beauty parades’ and proof of concepts.
• Review and sign-off of Deal documentation before Deal committee review.
• Participate and where necessary, guide project implementation support post-mandate.
• Support execution of Engagement Letter negotiations with prospective clients.
• Support HoPF in legal negotiations with clients for both SaaS or Platform agreements.

Commercial Insight responsibilities

Temporarily, while the Commercial Insight function is brought into the team, you will also be responsible within the Payables Finance product team for:

• Establishing an up-to-date contact list of Product Management key stakeholders with our client group or high prospect banks. Keeping fluent and frequent contact for any product-related matters.
• Performing market research, analysing segmentation, and suggesting how to enhance our value proposition.
• Performing competition analysis and supporting brand positioning in coordination with the Head of Marketing, in all aspects of the Payables Finance product suite.
• Leading quantitative data analysis on the platform usage and financials, statistics, and trends.
• Contributing to market intelligence activities.
• Liaising and coordinating with Marketing team on the Payables Finance product suite initiatives.

Education/Qualifications:

A Bachelor’s Degree in a finance or business-related discipline, or equivalent. 

Essential requirements:

• Demonstrable financial services experience as a Vice President / Associate Director in an open account trade finance product management team or similar function.
• Excellent level of understanding of:
  • open account trade finance product suite
  • working capital metrics of a balance sheet
  • cash flow
• Ability to build, maintain and lead the creation of high-quality client facing presentations, run relatively complex excel spreadsheets with financial models to support the product suite.
• Ability to review and advise on working capital analysis on buyers and suppliers, to determine optimal construct of programme structure.
• Ability to understand end-to-end product and process and how to balance the demands of the client / project with internal constraints.
• Able to communicate effectively and professionally, both internally and externally.
• Can translate thoughts, ideas and plans into written material and effectively communicate the vision and get buy in from a variety of stakeholders.
• Hard working, driven and ambitious. Believes in the company and works well as an individual as well as a member of a team.
• People skills to facilitate effective planning sessions with a diverse range of personalities and drivers and retain support and buy in from all stakeholders.
• Capability to work independently, taking own reasonable decisions but seeking counsel or escalation when required.
• Able to work with new technological tools.

Desired requirements:

• A self-starter with the ability to organise and manage work and time independently.
• Open minded, easily adaptable to short notice changes in a fast-moving environment.
• English as a primary language. A second language is a plus.
• Ability to adapt to a hybrid working environment.

Personal attributes:

• Pragmatic and accurate.
• Entrepreneurial.
• Critical thinker and collaborative.
• Adaptable to multiple and diverse cultural environments.
• Self-learner, not afraid of asking appropriate questions or thinking out-of-the-box, proposing new ways of doing things.

Position Summary

The Product Management team has the remit to manage Demica’s entire working capital finance product suite. The team’s main areas of responsibility include product management (revenue generation, pricing, strategy, product requirements and roadmap, supplier onboarding), deal execution (pre-mandate origination support, RfI/RfP, PoC, legal documentation) and commercial insight (regular and fluent client conversation market research, competitor analysis).

The successful candidate will take ownership of supporting all sub-teams of the Product Management team as and when required, in all activities mentioned as part of the team’s responsibilities. The main emphasis of this role will be on building product knowledge to gain autonomy and proactivity, as well as taking ownership of the Supplier Onboarding (SO) activities. You should become the Subject Matter Expert (SME) for Supplier Onboarding function. Onboarding Suppliers across multiple clients and jurisdictions.

The main tasks to be delivered by the analyst include, but are not limited to:

• Internal governance of the team keeping up to date the internal Task & Duties document on a weekly basis at least, and any other internal governance metric agreed with the Global Head of Product (GHoP). This will be reviewed weekly by the GHoP.
• Keeping Harvest up to date with the activities requested by the team. This will be reviewed weekly by the GHoP.
• Supplier onboarding (day-to-day coordinated and managed by Head of Supplier Onboarding)
• Supplier analysis
• RfI/RfP/Questionnaires and any supporting documentation (as Required)
• UAT (coordinated and managed by Head of Product Delivery (as Required)
• Origination support
• Team projects support
  • Demo support to Platform sales/Origination
  • Head of Payables Finance and GHoP direct support
  • Complete any relevant training assigned during the role

Education/Qualifications:

A Bachelor’s Degree in a business-related discipline or qualified by experience. 

Essential requirements:

• Fluent (speaking and writing) in English and Italian
• Strong PC skills; proficient knowledge of MS products including Word, Excel, PowerPoint and Outlook
• Ability to prioritise efforts and tasks, diagnose problems and take ownership to ensure prompt delivery
• Superior written and verbal communication skills with an ability to engage different stakeholders and audiences
• Capacity to work independently and multitask to meet tight deadlines
• Commercially aware and sales driven
• Interested in working with new technologies

Desired requirements:

• A good understanding of financial statements including income statements, balance sheets and cash flow statements
• Up to 2 years’ financial services experience in a product role or similar positions
• Fluent (speaking and writing) Spanish and/or other European languages
• A self-starter with the ability to organise and manage work and time independently
• Open minded, easily adaptable to short notice changes in a fast-moving environment

Personal attributes:

• Pragmatic and accurate
• Entrepreneurial
• Critical thinker and collaborative
• Adaptable to multiple and diverse cultural environments
• Self-learner, not afraid of asking appropriate questions or thinking out-of-the-box, proposing new ways of doing things

Role overview:

Demica is one of the leading providers of SaaS based working capital solutions to Financial Institutions and their clients.  We now provide platform services to over 50 investors and 500 large corporate customers and have onboarded a number of banks as white label customers.  An opportunity has arisen to join our platform sales team to build upon this momentum and further accelerate our growth.

Reporting to the Head of Platform Sales, your responsibility will be to sell Demica’s SaaS platform solution to Financial Institutions.

Responsibilities:

Sales

• Lead complex sales engagements from inception to closure. Cross-selling and leveraging business from new and established customer relationships
• Learn Demica products, platform and value proposition. Articulate the way in which the platform solution will be able to drive revenues and reduce costs for our customers
• Work in partnership with our Business Development, Pre-sales and Marketing teams for all sales leads and sales opportunities
• Fully understand and clearly articulate the benefits of Demica to customers at all levels, examples include Product /IT Staff/ Procurement
• Strengthen client relationships through regular engagement and face-to-face meetings
• Managing industry events and user groups to generate market interest
• Managing both direct (banks and financial institutions) and indirect sales channels (i.e. resellers, local system integrators, large global system integrators, relationships with Big 4 consulting firms etc., ideally with solution sales experience
• Complete timely and accurate SFDC data entry around customer information; contact records; pipeline; date and time stamps for cycle time and conversion metrics
• Ensure that all internal documents (e.g. emails, approval documents) are accurate, well presented and without error

Essential requirements:

• 10+ years of working with high value software license or SaaS engagements within the Banking or Corporate Sector
• Technical knowledge of Working Capital products across payables and/or receivables within the banking sector
• Proven track of overachieving against high value sales targets
• Excellent communication with an ability to manage C-level contacts, understand banks procurement drivers and establish buy in at all levels
• Experience in current SaaS solutions including specific market knowledge
• Willingness to work relatively autonomously in an intense and rapidly changing environment
• Evidence of working in a fast-paced, results-orientated environment

Desired requirements:

• Experience in supply chain finance (payables and receivables financing including securitisation)
• Experience reviewing and negotiating contracts and other commercial agreements
• Fluency in second language

Personal attributes:

• Highly achievement orientated
• Pragmatic
• Accurate
• Entrepreneurial
• Critical thinker
• Collaborative
• Motivated
• Strong work ethic
• Ability to present and communicate with confidence
• Ability to absorb and distil complex information quickly and accurately

Role overview/purpose:

We are at an exciting juncture within the organisation and this is an excellent time to join to help define and implement the future tech for Demica.  All infrastructure will be focused around Azure cloud compute and fully automated infrastructure as code and automated deployment pipelines. Demica has an open and collaborative culture which is embraced at all levels, you will be surrounded by talented and helpful individuals that make up the Demica family.   We would love to hear from experienced DevOps automation engineers with a breadth of experience across infrastructure and or development.

We are looking for an experienced proactive DevOps engineer with a bias towards infrastructure automation especially using Kubernetes and containerisation, you will be passionate about continual improvement, innovating, automation and driving efficiency in everything we do. Always looking to improve our technology and processes, not scared to challenge the status quo. You will help define, implement support and maintain our rapidly changing tech, infrastructure and automation pipeline.  You will be:

• Building and maintaining tools to automate application and infrastructure deployment, and to monitor operations
• Coordinating with other members of the DevOps team, Development, Test, and other teams to enhance and optimize existing processes
• Have ability to design and implement transformation from an as is state, to the future
• Help maintain and support current and future Azure based cloud platforms and infrastructure
• Providing guidance & support to the Dev and QA teams as needed
• Experience in development, operations including deployment automation, automation scripting, configuration management & standardization
• Implement monitoring and logging solutions that enable the production systems to be monitored 24/7 using applications such as DataDog AppDynamics, Splunk
• You will be very hands-on technically and love getting your hands dirty in the detail
• You have a “can do” attitude and love to experiment, tinker and play around with new tech
• You will be a key in a small team that will initially help build an automated container infrastructure pipeline with a view to running Infrastructure as code and immutable infrastructure.

Essential requirements:

• 4 + years of experience in a DevOps / Site Reliability Engineering or related role
• 4 + years of experience in supporting web-based customer facing infrastructure and applications
• Well versed with Kubernetes and Docker, container automation experience, deploying Kubernetes clusters in the cloud preferably Azure
• Experienced managing environments in Azure & or AWS from Dev to Production
• Hands on experience with CI\CD tools such as Jenkins, Terraform, GitLab, Bamboo, Team City
• Hands on experience with Provisioning languages such as PowerShell, Ansible, Terraform, Puppet, Bash etc…
• Proven track record of deploying/running/troubleshooting Docker containers in a production environment
• Good understanding of wider infrastructure such as firewalls, load balancing networking
• Encourage and promote a culture of collaboration between teams

Desired requirements:

• 2+ years of experience with Microsoft Azure services
• Knowledge of both Wintel and Linux based platforms
• Familiarity with infrastructure automation tools
• Java Applications configuration and Sybase services
• Working with and have understanding of Agile and Lean methodologies
• Log Aggregation Tools: e.g. Splunk, LogRhythm, ELK and OMS
• Working knowledge of WAFs, CDNs, Networking

Personal attributes:

• Collaborative
• Critical thinker
• Do what you say you will do
• Data & metrics driven
• Accountable
• Responsible

Position Summary 

At least 5 years of experience as Software Developer, working mainly in Java technologies with knowledge of relational database concept and SQL beyond simple queries. Working on a full software development life cycle environment under Agile methodologies, capable to deliver software solutions following best practices  (Unit Testing, Test Driven Development, Continuous Integration, Source Control policies, among others), be open to do full stack development (database development, Java development, front end (web)).

Main duties:

• Translate User Stories into working software
• Collaborate with Business Analyst, Product Owner, Senior Developers to deliver solutions that solve our clients’ needs
• Write Java, SQL and Angular code
• Conduct code reviews
• Help with removing bugs and defects

Education/Qualifications:

Degree in Computer Science/ software engineering or equivalent discipline.

Essential requirements:

Hard Skills: Java, Spring boot, Hibernate (or other ORM frameworks), SQL, REST API, Camel, Mockito – Junit (or other testing framework), Test Driven Development, Git, Tomcat, Maven, Kubernetes, Microservices

Desired requirements (if applicable):

Soft Skills: Able to work closely with BA, Senior Developers to implement user stories and requirements, execute tasks in the software development life cycle, work independently and proactively (looking for details and answers, not just waiting patiently for a reply), comfortable raising challenges and proposing software improvements.

Personal Attributes: 

• Pragmatic 
• Curious
• Leader 
• Detail Oriented  
• Able to cope well with ambiguity 

Role overview:

You will be responsible for developing and managing the training and professional development strategy/programme for Demica’s employees. The purpose of this is to empower our people through structured development; helping them to achieve their full potential. You will need to keep a strong focus not just on what the employee wants and needs as a learner, but also on the needs of the business. This means working with the Head of HR to prioritise training requests and manage the efficiency of how we apply financial resource.

You will be expected to manage the entire L&D offering including the design, delivery, and evaluation of learning programmes in collaboration with the HR team.  

Responsibilities:

• Assess both individual, departmental, and organisational learning and development needs.
• Gain a strong understanding of Demica’s objectives and create training programmes that are aligned with these objectives and based on:
  • Technical Skills
  • Personal Development
  • Professional Development
• Gain a full understanding of the business divisions and their specific training requirements.
• Identify, drive and provide oversight of internal cross training requirements
• Understand and segment different training requirements utilising coaching, e-learning, classroom training, job-shadowing, and workshops.
• Tracking budgets. Manage training budgets and forecast current and future costs. Advise on the right course of action.
• Identify external training partners, and make recommendations to the Head of HR
• Build and maintain relationships with third-party providers.
• Track and assess the success of development plans to:
• Enhance employee engagement
• Ensure that key regulatory training is up to date  
• Understand the development of key talent
• Help employees make the most of the learning opportunities presented to them
• Identify skills gaps and future learning requirements.
• Embed our learning and development strategy.
• Co-ordinate the logistics of training sessions.
• Evaluate success of training provision and report to the Head of HR.
• Keep up to date with learning and development products and methodologies.

Qualifications:

• A CIPD qualification is preferred, either Level 3 Foundation Certificate or Diploma in L&D or a Level 5 Intermediate Certificate or Diploma in L&D.
• Degree level or postgraduate qualifications or proven track record equivalent are desirable, particularly in a relevant field e.g. training management and development.

Essential requirements:

• Previous experience of managing learning and development initiatives.
• Demonstrable experience of driving the L&D agenda in a SME.
• Experience of designing, implementing, and evaluating a variety of training solutions.
• Strong communication and organisation skills.
• Adept at influencing others, problem solving and offering pragmatic solutions.
• Strong presentation skills
• Strong analytical and reporting skills.

Personal/Culture fit:

• Personable. The ability to build relationships internally and externally.
• Takes ownership with a positive attitude and is driven to be proactive
• Can work effectively to tight deadlines
•  A problem solver

Working hours & location:

• Part-time, 3 days a week
• Based remotely at present but will be required to attend the office when re-opened for 2 day each week

Role overview/purpose:

Demica’s Automation team is responsible for developing interfaces and integrations for new and existing client solutions, customising out of the box functionality, and automating existing manual processes.

As an Automation Lead embedded in Demica’s Site Reliability Engineering team, you will be responsible for supporting our live services and developing, implementing, and maintaining innovative automated processes to reduce manual work, improve resilience, and deliver operational efficiencies.

Main duties:

• Lead the design and development of automated solutions to existing manual processes, helping to improve the efficiency of the business and remove toil
• Participate in Demica’s Site Reliability Engineering team, helping to drive a focus on reliability within the Automation team, and championing the Automation team within the Site Reliability Engineering function
• Implement custom monitoring for key business processes and metrics in Datadog in line with requirements documented by Implementation Consultants
• Implement developed solutions into the production environment in line with agreed change management processes
• Collaborate closely with the Client Services, Infrastructure, and DBA teams to support your solutions in the production environment
• Provide effort estimates for newly specified work packages
• Conduct code reviews for new solutions developed by other Automation Engineers
• Direct and mentor Junior Automation Engineers on investigating ad-hoc issues and requests, managing basic configuration, and investigating UAT issues

Education/Qualifications:

Preferred: Bachelor’s degree in a numerate subject

Essential requirements:

• You have at least 5 years’ experience working in a development, application support, or Site Reliability Engineering role in a Financial Services or Technology business
• You have a formidable knowledge of T-SQL and relational databases to find, manipulate, and handle data in an automated fashion
• You have strong programming skills in an OOP language such as Java
• You know how to read, edit, and create XML documents
• You have experience working on complex technology projects and are comfortable with technical concepts such as SFTP, SSO, MFA, PGP, APIs 
• You have strong collaboration skills across functions and seniority levels
• You flourish in a dynamic high-pressure environment, and are comfortable context switching between different projects and tasks
• You have a strong process focus, and the ability to critically evaluate processes for potential improvement

Desired requirements:

• Bachelor’s degree in a numerate subject
• Experience using ActiveBatch and/or Talend ESB to automate data ETL
• Experience working with Apache Tomcat, Apache Karaf, Apache ActiveMQ, Apache POI, Apache Spark
• Experience working with reporting tools such as Jasper Reports, Crystal Reports
• Experience working with infrastructure monitoring tools such as Datadog, Nagios, NewRelic
• Experience working with application performance monitoring tools such as AppDynamics, Dynatrace
• Experience working with log processing and aggregation tools such as ELK, Splunk, LogRhythm
• Experience working in a Windows server environment (such as creating PowerShell scripts, managing services, and creating scheduled tasks)
• Previous experience using Atlassian Jira
• Knowledge of ISO messaging standards (e.g. ISO20022, ISO15022)
• Written and spoken fluency in another language (Spanish, Portuguese, Arabic, French, German, Russian)

Personal attributes:

You should be:

• Entrepreneurial
• A critical thinker
• Collaborative
• Proactive
• A problem solver
• Process-oriented
• Pragmatic

Role overview/purpose:

Demica’s Client Implementation team is responsible for the design, development, and deployment of working capital solutions for Demica’s clients.

As an Implementation Lead, you will be responsible for leading requirements gathering, data quality testing, configuration of Demica’s platform, and client UATs. Your work will involve close working with other members of the team including mentoring and delegating to Junior Implementation Consultants.

Main duties:

• Lead the elicitation of requirements using interviews, document analysis, and requirements workshops
• Record requirements in Business Requirements Documents (BRDs) and manage the review and sign-off of BRDs with clients
• Create Epics and User Stories from business requirements
• Assess client data against agreed formats and specifications to identify discrepancies or exceptions
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Manage configuration of the Demica Platform and testing of report outputs, ensuring accuracy and conformity to agreed legal and technical specifications
• Manage execution of System Integration Testing and Data Integrity Testing
• Proactively communicate and collaborate with external and internal stakeholders

• Act as a liaison between clients and Demica’s commercial, product, technology, and

operational teams

• Identify opportunities for process improvement or optimisation across the team’s workflows
• Proactively review, streamline, and improve documentation
• Direct, mentor, and train Junior Implementation Consultants on investigating ad-hoc issues and requests, managing Work Orders, basic configuration, and investigating UAT issues

Education/Qualifications:

Preferred: Bachelor’s degree in a numerate subject

Essential requirements:

• You have at least 5 years’ experience working in a Financial Services or Technology business
• You have demonstrable experience of leading the delivery of complex projects
• You have experience working in both Agile and Waterfall delivery settings
• You have experience implementing complex technology projects and are comfortable discussing technical concepts such as SFTP, SSO, MFA, PGP, APIs
• You have exceptional attention to detail and a commitment to accuracy in work product
• You are comfortable analysing, transforming, and generally working with large datasets
• You are great at communicating technical concepts to customers and colleagues both verbally and in writing
• You have strong collaboration skills across functions and seniority levels
• You flourish in a dynamic high-pressure environment, and are comfortable context switching between different projects and tasks
• You have a strong process focus, and the ability to critically evaluate processes for potential improvement
• You have experience mentoring or managing less experienced Business Analysts/Consultants

Desired requirements:

• 5 years’ experience working in IT or Finance in a BA or Consultant role
• Bachelor’s degree in a numerate subject
• Business Analyst/Project Management Qualifications
• Understanding of financial products
• Understanding of accounting principles
• Demonstrable experience of working with, organising and analysing data with tools such as Excel

Personal attributes:

You should be:

• Entrepreneurial
• A critical thinker
• Collaborative
• Proactive
• A problem solver
• Process-oriented
• Pragmatic

Role Overview

Demica’s Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams within the organisation to roll out the platform to new customers.

We are looking for an experienced Senior Technical Support Engineer who is expected to take full and independent ownership of the resolution and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity. They will also be required to work collaboratively with other CS team members and other teams within Demica to solve client problems and suggest workaround or work with the Development team to suggest code fixes where required.

The candidate will report to the Head of Client Services and work closely with other team members within the Client Implementation, Development and Infrastructure teams. It is important that candidates with a development or infrastructure background can show clear evidence of having supported a major enterprise application in a business-critical environment.

Primary responsibilities:

In this role, you will be responsible for the provision of 2^nd and 3^rd line support to Demica’s global network of customers while working closely and mentoring other members of the team. Responsibilities will include:

• Owning and managing the support of assigned Demica clients
• Mentoring and developing a team of Operations and Application Support Analysts
• For critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client’s SLAs
• Acting as a final escalation point for client issues
• Producing and disseminating service reporting to internal and external stakeholders
• Triaging incoming tickets, performing analysis, and resolving customer issues
• Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites using DataDog, SQL queries and ActiveBatch
• Implementing ad-hoc configuration changes using Demica’s proprietary tools
• Clearly and effectively document and communicate issues through the use of Jira
• Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform

Reporting line

• Reporting to the Head of Client Services

Working hours

This role involves shift working. There are three shifts working the following hours:

A normal shift pattern would be 1x Early Shift, 3x Mid Shift, 1x Late Shift each week.

About You

You should have a degree level education in Computer Science, Physics, Maths or similar IT related subject or with IT/CS as a major component (e.g. IT with Management) with 7+ years’ experience in a 1^st, 2nd and 3^rd line application support role in a customer-facing environment, ideally for a consultancy or a software product company

Required Skills

• Strong, demonstrable experience in successfully supporting, troubleshooting and/or implementing major hosted enterprise systems
• Advanced technical skills including, but not limited to, most of:
  • SQL, RDBMS expertise
  • Monitoring and scheduling tools (DataDog & AppDynamics)
  • XML and proprietary data formats
  • Operating Systems
  • Cloud and other virtualisation/containerisation technologies
  • DevOps and SRE tools and concepts
  • Java
• Excellent verbal and written communications skills in English with the ability to maintain effective client and internal communication is essential
• Ability to take an issue independently through its entire life-cycle, documenting it at every step and extract lessons learned where appropriate
• Attention to detail while seeing the bigger picture
• Ability to deal with and thrive in a dynamic high-pressure environment
• Prioritisation of incoming and existing tasks independently according to urgency and impact
• Willingness to engage with and understand the functional side of the application
• Ability to engage with senior stakeholders where required

Desirable Skills

In addition to the requirements above, the following skills are highly desirable:

• Advanced skills in
  • Sybase ASE RDBMS
  • Talend
  • Apache Karaf
  • Apache Camel
  • Apache Tomcat
  • Big Data, ideally Apache Spark
  • MySQL
  • Scripting Language
• Team lead or management experience
• Release, change and configuration management experience
• Knowledge of full software development life cycle and different methodologies
• ITIL certification
• QA best practices
• Implementation and project management exposure or experience
• Experience with ASCI ActiveBatch
• Experience of Atlassian JIRA/JIRA Service Desk and Confluence
• Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
• Experience working in a controlled environment, such as Financial Services
• Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)

Personal/Culture fit

You should be:

• Empathetic
• A problem solver
• Methodical
• Resourceful
• Entrepreneurial
• Collaborative

Role overview/purpose:

We are looking for a talented Java developer to join the development team. The individual will work on the product backlog to enhance and develop the Demica platform in an Agile environment. They should be a proven team player who can also take ownership, show initiative and be self-motivated to drive projects to successful delivery.

They would have a keen eye for detail and a desire for perfection balanced with a pragmatic approach. They would proactively keep up to date with the latest development techniques and methodologies and would be eager to share that knowledge with the wider technology community at Demica.

Main duties:

• Work as part of the development team to deliver features from the product backlog
• Work on main Demica Platform project involving the implementation of new and existing sub-systems, solutions and processes
• Delivering code to the highest standards through the use of TDD and BDD techniques and the creation of unit tests
• Capable of understanding and contributing to the technical solution from design through to code level
• Contribute to the continuous integration and delivery of the products
• Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems 
• Provide estimates to the Development Lead to allow accurate planning of sprints and the product roadmaps
• Provide regular and effective progress updates to and work closely with Technology Project Manager to ensure the management of any delivery risks or issues 
• Participate in the design of new features through the use of mock-ups and prototypes (occasionally)
• Follow the Demica coding standards and practices
• Contribute to the continual improvement of our agile development practices

Essential Professional Requirements:

• Experience in a variety of software development approaches and methodologies, especially Agile
• Experience in developing distributed systems in microservice architecture 
• Experience in requirements capture, analysis techniques and process improvement approaches
• Experience in the development of software within Java ecosystem
• Experience in using Scala or willingness to learn if required 
• Experience in using relational databases (MySQL) and non-relational datastores (Elasticsearch, parquet files) 
• A good understanding of web application frameworks and techniques (Spring, Angular, REST)
• Awareness of the OWASP top ten and other security considerations for web applications
• Experience in the development of enterprise applications using a service architecture (REST APIs)
• Understanding and exposure to JIRA, Confluence, GIT, Jenkins, Gradle, Artifactory
• Experience with working in continuous integration environment (preferably with Jenkins)
• Excellent personal organizational skills and ability to prioritise and carry out multiple tasks 
• Able to influence and drive projects to meet key milestones and overcome challenges
• Comfortable working without routine supervision
• A desire to remain technically capable and an expert in current technologies
• Ability and willingness to understand business requirements and being able to translate it to the technical implementation
• Ability to manage small team of developers by providing examples and teaching good practices

Role Overview:

Demica’s Support team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes, and working with other teams within the organisation to roll out the platform to new customers.

Main Duties

In this role, you will provide 1^st and 2nd line support to Demica’s global network of customers. This will include:

• Triaging incoming tickets, performing analysis, and resolving customer issues
• Analysing customer data and providing customers with audit information or breakdowns of headline figures
• Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
• Implementing ad-hoc configuration changes using Demica’s proprietary tools
• Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform

Essential Requirements

• A good degree in a STEM discipline or 2 years’ experience in a 1^st or 2nd line application support role in a customer-facing environment
• You have exceptional attention to detail
• You are comfortable analysing, transforming, and generally working with large datasets
• You have a passion for helping others and thrive on solving problems
• You are great at communicating technical concepts to customers and colleagues both verbally and in writing
• You are logical and insightful when troubleshooting problems
• You flourish in a dynamic high-pressure environment, and can prioritise incoming and existing tasks according to urgency and impact

Desired Requirements

• You have experience using SQL
• You have worked with XML
• You are familiar with Java, and are keen to delve deeper
• You understand computer logic and/or programming concepts
• ITIL v3/2011 Foundation certified
• Previous experience of Atlassian JIRA/JIRA Service Desk
• Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
• Experience working in a controlled environment, such as Financial Services
• Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)

 Personal/Culture fit

• Empathetic
• A problem solver
• Methodical
• Resourceful
• Entrepreneurial
• Collaborative