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Join our diverse team of tech and finance innovators

We recognise and reward strong performance and build our business based on transparency, integrity and trust.

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We strive to create the best possible working environment

Our values serve our mission of becoming the go-to provider of working capital solutions and transform the way working capital is financed.

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Our Values

Transformative

With expertise and technological advantage, we simplify the route to business success. Whether organisational or personal growth, we drive change faster.

Empowering

Ideas are encouraged. Hard work is supported and nurtured in equal measure. By empowering our people, we believe they will make the difference for our clients, the wider team and their careers.

All-in

We are invested, focused and relentless in our quest for greater business results. When the going gets tough, we push through until there is nothing else to be done.

Integrity

We say it as it is and act in the best interest for our partners. We take responsibility for the difficult decisions and provide the right advice even if our clients don’t want to hear it, always with their success at heart.


Life at Demica

Get real insight to the people who work at Demica and what drives them

member

Sandra Esteves

Senior Project Manager

  1. What is your role and how long have you been at Demica?

    Senior Project Manager and I joined Demica nearly 3 years ago.

  2. What is your background (career history)?

    My first work experience, after completing my masters, was at the biggest insurance company in Lisbon and I was very enthusiastic to start my professional career being part of a group of 10 people selected for a pioneering programme for young executives in partnership with Ernest & Young. After 8 months of on-job training E&Y, I have had the opportunity to work in different areas within the company and end up establishing myself as part of the IT Department - Operational Improvement & Special projects. This experience gave me the tools and techniques that allowed me to perform my role and a solid and strong base that I would apply during my professional career and as they say… the rest is history!

    With over 20 years’ experience in major change programmes in banking, financial services, telecom, oil & gas, rail, insurance and utility companies, I have led numerous client-facing programmes & projects for senior management and board level both in the UK and Ireland and extensively in Portugal and Spain. In my career I have managed teams of more than 40 people as a Solutions & Corporate Development Director and been working not only as a project/ programme manager but also as a PMO lead, Quality Management, Risk Management, Client Services Manager and as a consultant in process improvement and reorganisation (aka change management).

  3. Describe your job in 5 words.

    Intense, challenging, collaborative, teamwork, Client-facing

  4. Describe your typical day at Demica

    Early start with an obligatory coffee for comfort. The morning quietness allows me to review the pending emails, activities from last day(s) for completion when possible. Once the clock approaches 9 am, sometimes earlier, the meeting reminders start to pop-up on my screen and the madness starts …. My time is mainly distributed by client meetings/calls, internal project team meetings, internal projects, new processes, projects admin, operations meetings… and the list go on! The greatest thing is that I get to engage with pretty much every team in the company: implementation, client services, legal, QA, Business Development, Product, Finance, Technology, HR, Structuring and management team… sometimes smiley faces, other times worried faces, some people more optimistic and others more realistic, that is Demica.

  5. What are the best and most challenging parts of your job?

    People are the best part of my job, engaging, working together, finding solutions and being supportive. Time, team availability/prioritisation and "bugs” are the more challenging part of my job along with poor time management.

  6. The best piece of advice you have been given and who was it from?

    Listening - an amazing & powerful skill!

    From Demica's COO Anthony Hernandez.

  7. If you could be an animal, what would you be and why?

    A Lion, they are independent, courageous and protective and an incredible fighter.

member

Georgios Gazetas

Associate Director

  1. How long have you worked at Demica

    Since November 2017

  2. Describe your job in 5 words

    Diverse, engaging, creative, demanding and collaborative

  3. What’s the most interesting thing you're working on at the moment

    A TRS deal ($70m) for a large commodities trading company. It’s interesting because it is intellectually challenging

  4. What's the best thing about working here

    Working with interesting and intellectual people from different backgrounds. Demica has a good vibe, everyone is approachable and knowledge sharing on an every-day basis is key to our collective and personal development. I very much enjoy this dynamic, collaborative and entrepreneurial environment.

  5. What’s the most challenging thing about working here

    The rapidly changing environment due to growth and the diversity of the role as one moment you might find yourself going through legal documents and then switching to analysing data & working closely with the implementation and technology teams.
    Our target group is also companies who don’t have easy access to funding so when we work closely with them on transactions, they tend to implement changes that help optimise their processes and therefore their funding prospects.

  6. Who inspires you

    Giannis Antetokounmpo

  7. Tell us something about you that we don't know

    I’m a qualified basketball coach and have been playing for clubs in Greece since a very young age.

  8. Where's your favourite place in the world

    Home; Thessaloniki in Greece

member

Vani Garg

Technology Project Manager

  1. How long have you worked at Demica?

    Close to two and a half years

  2. Describe your job in 5 words

    Project Management, Collaboration, Communication, Planning and Risk Assessments

  3. What’s the most interesting thing you're working on now

    I’m touching on several projects including a new tool for the TRF rebuild. The user acceptance part is the most interesting in terms of the technical features of the rebuild.

  4. What's the best thing about working here

    There are so many positives about working at Demica. First of all, everyone irrespective of their position are approachable and are willing to share their experiences. Secondly, there are many growth opportunities, for everyone in the business who are willing to put in the hard work. Last but not the least, it always gives you the feeling that you are part of a family rather than a corporate firm.

  5. What’s the most challenging thing about working here

    Understanding and managing expectations are the most challenging part of my role. We have grown rapidly in the last few years and have people and prospects from various backgrounds and experiences. In hindsight, this is great as everyone brings something different to the team. However, managing expectations becomes tedious in this process. Hence, we need to further hone our processes.

  6. Who inspires you

    My mother has always been my inspiration in life. She taught me to “never give up” in life. I have learned to look at positives and move on, irrespective of situation, from her.

  7. Tell us something about you that we don't know

    I used to sketch portraits and landscapes when I was at school. It is something I would like to go back to.

  8. Where's your favourite place in the world

    The Maldives. It’s not somewhere I have been to yet, but somewhere I would love to go. I have a different place in mind depending on the time of the year and my mood, but if I had to go somewhere tomorrow it would be the Maldives.

member

Guillermo Egoavil

Associate Director - Product Manager

  1. How long have you worked at Demica

    Since March 2018

  2. Describe your job in 5 words

    “Help bring in deals” with one word to spare

  3. What’s the most interesting thing you're working on at the moment

    A new financing structure for the media industry

  4. What's the best thing about working here

    It’s diverse; you get involved in several different projects

  5. What’s the most challenging thing about working here

    It can be high pressure

  6. Who inspires you

    My Dad; he’s a well-rounded and very intelligent man

  7. Tell us something about you that we don't know

    I’m an amazing guitar player

  8. Where's your favourite place in the world

    Any good beach

Current Vacancies

SRE Infrastructure Engineer (contract)

London, United Kingdom

Role overview/purpose:
Our infrastructure is built on Microsoft Azure with fully automated infrastructure as code using CI/CD pipelines. Our customers are mainly Banks and therefore ensuring the platform is secure, resilient, and available is critical. We would love to hear from SRE engineers who have experience in keeping applications online and running smoothly. In this role you will be responsible for maintaining and improving the resilience, performance and reliability of the infrastructure used for running the applications.

We are looking for an experienced proactive engineer with strong skills in deploying and running platforms on Cloud Infrastructure using Kubernetes clusters. You should be aware of the best practices relating to security, performance, and monitoring of a microservices based platform in a Kubernetes environment.

Responsibilities:

  • Work within a multi-disciplinary team whose role is to continually improve the resilience, performance, and reliability of the platform
  • Acting as escalation point for BAU issues
  • Deploy and manage a growing set of cloud services to host multiple applications
  • Design backup and redundancy strategies to keep our customers’ data safe
  • Develop monitoring systems to alert when things stop working
  • Respond to monitoring alerts
  • Be part of the SRE Team weekly on-call rotation
  • Have ability to resolve technical issues and provide root cause analysis
  • Carrying out deployments in UAT and Production environments following a strict change request process
  • Detect and troubleshoot issues, relentlessly pursuing the most scalable and permanent solutions
  • Work towards high levels of availability, resilience and security, striving to achieve our SLOs and SLAs
  • Implement monitoring and logging solutions that enable the production systems to be monitored 24/7 using applications such as DataDog AppDynamics, Splunk
  • You will be very hands-on technically and love getting your hands dirty in the detail
  • Take responsibility for nominated SRE projects and drive them forward

Essential requirements:

  • Experience in creating Docker images, Docker files, maintaining versions of builds and images, Kubernetes, Helm charts, AKS
  • Use of configuration management tools (Terraform, Ansible or equivalent) to create stable, testable, and repeatable infrastructure as code. Working knowledge of Linux is a must have.
  • Knowledge of Azure Cloud Services (PaaS & IaaS), Azure Resource Manager (ARM) and Azure infrastructure provisioning/management
  • Experience in supporting web based public customer facing infrastructure and applications. Preferably within an SRE team
  • Experience with metrics, monitoring and alerting technology
  • Excellent working knowledge of CI/CD tools, repositories and pipelines
  • Solid experience with Linux administration
  • 3rd line infrastructure support role
  • Administration of storage and database systems
  • Experience with Windows Server 2016 – 2019 supporting, configuring, troubleshooting, administrating
  • Experience with ELK stack tools
  • Adheres to security guidelines and complies with best practices
  • Experience participating in regular on-call rotations as part of an SRE or DevOps team

Desired requirements:

  • Working with and have understanding of PowerShell Scripting
  • Worked with and supported development teams

Personal attributes:

  • Positive and solution-oriented mindset, curious to experiment new technology and always eager to learn new skills
  • Do what you say you will do
  • Data & metrics driven
  • Ability to work on many tasks simultaneously in a high-pressure environment
  • Share our values, and work per those values
Apply Here

Implementation Consultant

London, United Kingdom

Role overview/purpose:

Demica’s Client Implementation team is responsible for the design, development, and deployment of working capital solutions for Demica’s clients.

As an Implementation Consultant, you will be responsible for conducting requirements gathering, data quality testing, configuration of Demica’s platform, and managing client UATs.

Main duties:

  • Elicit requirements using interviews, document analysis, and requirements workshops
  • Document requirements into a Business Requirements Document
  • Create Epics and User Stories from business requirements
  • Assess client data against agreed formats and specifications to identify discrepancies or exceptions
  • Undertake configuration of the Demica Platform
  • Manage the execution of System Integration Testing and Data Integrity Testing
  • the execution of
  • Support Implementation Leads and the Implementation Manager with ad-hoc issues and requests, including managing Work Orders, basic configuration, and investigating UAT issues
  • Share knowledge with and mentor Junior Implementation Consultants

Education/Qualifications:

Preferred: Bachelor’s degree in a numerate subject

Essential requirements:

  • You have at least 3 years’ experience working in a Financial Services or Technology business
  • You have demonstrable experience of working within a project environment
  • You have exceptional attention to detail and a commitment to accuracy in work product
  • You are comfortable analysing, transforming, and generally working with large datasets
  • You are great at communicating technical concepts to customers and colleagues both verbally and in writing
  • You have strong collaboration skills across functions and seniority levels
  • You flourish in a dynamic high-pressure environment, and are comfortable context switching between different projects and tasks

Desired requirements:

  • 3 years’ experience working in IT or Finance in a BA or Consultant role
  • Bachelor’s degree in a numerate subject
  • Understanding of relevant technologies, SFTP, SQL, PGP, XML
  • Business Analyst/Project Management Qualifications
  • Understanding of financial products
  • Understanding of accounting principles
  • Demonstrable experience of working with, organising and analysing data with tools such as Excel

Personal attributes:

You should be:

  • Entrepreneurial
  • A critical thinker
  • Collaborative
  • Proactive
  • A problem solver
  • Process-oriented
  • Pragmatic
Apply Here

Junior Systems Tester

London, United Kingdom

Role overview/purpose:

The purpose of the role ultimately is ensuring DEMICA’s high quality standard is maintained and improved across its SCF (Supply Chain Finance) platforms and related technology platforms. The Systems Tester will work closely with the Test, Development, and Infrastructure teams as well as with key stakeholders in the business to ensure all our products and services are in line with the client’s requirements be it a Corporate or a Bank Implementation Project. 

The Systems Tester will be a hands-on quick learner, proficient in in coming up with edge test cases and exercising (within reason) all possible combinations and permutations on how an SCF feature works within a product. 

Why Test at Demica?

  • It’s an opportunity to make a tremendous impact on the quality of Demica’s products and services which is used by reputable organisations within the Banking and Finance Industry as well as Corporates.
  • Demica invests heavily in its employees providing internal and external training on several financial, technical, and behavioural courses.
  • It’s an opportunity to learn from an extremely talented group of testers who are super knowledgeable, methodical, and detailed in the way they approach testing and Quality Assurance in general. 
  • Outside of the Testing Team Demica also has a group of employees with a unique blend of Technological and Financial know how under their belts that you can learn from.
  • You get to work and learn from our experienced Automation Testers whom are experts with Protractor, TypeScript, Selenium Grid and AngularJS.
  • Everyone team member knows a little bit about automation and the goal is to have everyone automating.
  • You get to learn Working capital products and services including Supply Chain Finance, Trade Receivable Securitisation, Structuring deals etc.
  • Awesome company culture with a willingness to adopt innovative technologies and toolsets that will add value and improve the quality of Demica’s products and services.
  • Lastly the team is a fun group who are willing to go out their way for each member and the company as a whole – It’s a collaborative effort

Key Tasks:

  • It’s an opportunity to make a tremendous impact on the quality of Demica’s products and services which is used by reputable organisations within the Banking and Finance Industry as well as Corporates.
  • Demica invests heavily in its employees providing internal and external training on several financial, technical, and behavioural courses.
  • It’s an opportunity to learn from an extremely talented group of testers who are super knowledgeable, methodical, and detailed in the way they approach testing and Quality Assurance in general. 
  • Outside of the Testing Team Demica also has a group of employees with a unique blend of Technological and Financial know how under their belts that you can learn from.
  • You get to work and learn from our experienced Automation Testers whom are experts with Protractor, TypeScript, Selenium Grid and AngularJS.
  • Everyone team member knows a little bit about automation and the goal is to have everyone automating.
  • You get to learn Working capital products and services including Supply Chain Finance, Trade Receivable Securitisation, Structuring deals etc.
  • Awesome company culture with a willingness to adopt innovative technologies and toolsets that will add value and improve the quality of Demica’s products and services.
  • Lastly the team is a fun group who are willing to go out their way for each member and the company as a whole – It’s a collaborative effort

Essential requirements, Experience, and knowledge:

  • Experience in Functional, Regression and Acceptance Tests phases of software testing and quality assurance.
  • Experience of working within an Agile delivery framework.
  • Excellent written verbal and communication skills.
  • Excellent planning and organisational skills.
  • Experience of working in a fast pace environment

Desired requirements, Experience, and knowledge

  • Experience of working within the Finance or banking sector.
  • Experience of QA and Test Automation [Selenium]
  • Experience of working with offshore teams

Essential Qualifications:

  • ISEB / ISTQB Foundation Certificate in software testing

Desired Qualifications:

  • ISEB / ISTQB Intermediate Certificate in software testing. 

Culture/Personal Fit:

  • Analytical
  • Curious
  • Quick Learner 
  • Pragmatic
  • Collaborative
  • Critical Thinker
  • Innovative
Apply Here

Senior DevOps Engineer

London, United Kingdom

Role overview/purpose:

Our infrastructure is built on Microsoft Azure with fully automated infrastructure as code using CI/CD pipelines. Our customers are mainly Banks and therefore ensuring the platform is secure, resilient, and available is critical. We would love to hear from DevOps engineers who have experience in deploying at scale. In this role you will be responsible for maintaining and improving the development lifecycle for the Engineering teams, helping us to deliver better and faster.

We are looking for an experienced proactive DevOps engineer with strong skills in deploying and running platforms on Cloud Infrastructure using Kubernetes clusters. You should be aware of the best practices relating to security, performance, and monitoring of a microservices based platform in a Kubernetes environment.

Responsibilities:

  • Building Tooling to enable developers to automate, configure and deploy more efficiently in a microservice based architecture.
  • Develop Infrastructure as code following the same strict software delivery practices as the rest of the tech team including pair programming, code reviews, test coverage where and whenever possible.
  • Maintain and improve CI/CD build tools and pipelines
  • Design and implement transformation from an “as is state”, to the “future state”
  • Providing guidance and support to the Dev and QA teams to spin-up and spin-down environments for development and testing
  • Implement monitoring and logging solutions that enable the production systems to be monitored 24/7 using applications such as DataDog / AppDynamics
  • Analyse and troubleshoot deployment issues in a timely manner
  • Designing and implementing scalable systems that keeps our platform running smoothly

Essential requirements:

  • Experience in creating Docker images, Docker files, maintaining versions of builds and images, Kubernetes, Helm charts, AKS.
  • Use of configuration management tools (Terraform, Ansible or equivalent) to create stable, testable, and repeatable infrastructure as code. Working knowledge of Linux is a must have.
  • Well versed with Kubernetes and Docker, container automation experience, deploying Kubernetes clusters in the cloud preferably Azure
  • Experienced managing environments in Azure & or AWS from Dev to Production
  • Configuration of CI/CD pipeline to build, test and deploy Java, Angular and .Net applications using Jenkins (preferable), Teamcity, TFS etc.
  • Proven track record of deploying/running/troubleshooting Docker containers in a production environment
  • Good understanding and or experience of programming languages such as Java
  • Encourage and promote a culture of collaboration between teams
  • Use dynamic secrets management to secure microservice based architectures. Vault experience useful but not required.
  • Undertake continuous security monitoring, review and improvement across all Cloud infrastructure

Desired requirements:

  • Knowledge of Azure Cloud Services (PaaS & IaaS), Azure Resource Manager (ARM) and Azure infrastructure provisioning/management
  • Apache Tomcat and HTTP Server experience
  • Java Applications configuration and working knowledge of relational and NoSQL databases (Sybase, MySQL, Elastic)
  • Administration and support of Gitlab
  • Working with and understand of Agile or Lean methodologies
  • Log Aggregation Tools: e.g., ELK, Splunk, LogRhythm and OMS
  • Working knowledge of WAFs, CDNs, Networking

Personal attributes:

  • Positive and solution-oriented mindset, curious to experiment new technology and always eager to learn new skills
  • Do what you say you will do
  • Data & metrics driven
  • Ability to work on many tasks simultaneously in a high-pressure environment
  • Share our values, and work per those values
Apply Here

Analyst, Platform Sales

London, United Kingdom

Role overview/purpose:

We are seeking a motivated individual who is a great team player and willing to learn on the job. The successful candidate will work with the Platform Sales team to originate transactions across financial institutions, NBFIs, channel partners and large corporates.

We are looking for an Analyst with up to 2 years’ experience to support the Platform Sales Team. The successful candidate will have knowledge of Supply Chain Finance including payables, receivables, and structured finance products.

Main duties:                                                                                

  • Assist all members of the Platform Sales team, supporting sales activities including the creation of client presentations and conducting platform demos.
  • Coordinate and lead the response for Request for Proposal and Request for Information ensuring all answers are correctly completed and submitted to prospects.
  • Conduct analysis and research on potential clients and contacts
  • Build an extensive understanding of Demica’s Core and NexGen platforms
  • Update and maintain client relationship management tools (Salesforce / Lead Forensics) including new business pipeline and business at risk reporting
  • Support delivery of initiatives and projects, such as origination campaigns
  • Assist in the process of ensuring team adherence to compliance and risk requirements

Education/Qualifications:

A Bachelor’s Degree in a finance or business-related discipline, or equivalent.  

Essential requirements:

  • Up to 2 years’ financial services experience in a product / sales role or similar positions
  • Strong PC skills; proficient knowledge of MS products including Word, Excel, PowerPoint and Outlook
  • Ability to prioritise efforts and tasks, diagnose problems and take ownership to ensure prompt delivery
  • Superior written and verbal communication skills with an ability to engage different stakeholders and audiences
  • Capacity to work independently and multitask to meet tight deadlines
  • Interested in working with new technologies

Desired requirements:

  • Effective interpersonal and organisational skills
  • A self-starter with the ability to organise and manage work and time independently
  • Open minded, easily adaptable to short notice changes in a fast-moving environment
  • English as a primary language. A second language is a plus

Personal attributes:

  • Pragmatic and accurate
  • Entrepreneurial
  • Critical thinker and collaborative
  • Adaptable to multiple and diverse cultural environments
  • Self-learner, not afraid of asking appropriate questions or thinking out-of-the-box, proposing new ways of doing things
Apply Here

Senior Project Manager

London, United Kingdom

Role Overview

Senior Project Manager is responsible for ensuring the on-time delivery of Demica’s internal and external projects mainly driven by new client acquisition for both our Corporate and Bank Platform clients

Primary responsibilities:

  • Fully responsible for the management and delivery of new client driven projects following commercial wins (acting as the key external client-facing liaison from the engagement sales process through to the Go-Live transition), and internal cross-functional projects (process improvements/efficiencies, product developments, business-wide initiatives, etc.)
  • Formation of Deal Teams, Project Teams, running internal & client steering and project meetings
  • Proactively communicate and/or escalate client/project delivery concerns in order to drive issues to resolution, including project prioritisation and resource management, ensuring successful end-to-end project deliveries
  • Monitor closely all projects to give guidance on risks, issues and escalate if required
  • Provide governance and reporting for projects and as needed, across the portfolio, including management of budget and resources
  • Ensure standard project management processes, technics, documents & tools are used across the projects and business
  • Maintenance of plans (internal & external), Risks/Issue Logs, Minutes, Actions, etc.
  • Build close working relationships with the Technology, Origination, Product & Structuring teams to ensure common understanding of cross-functional projects, automation opportunities, and efficiency blockers
  • On-going root cause analysis to help the business drive sustainable and strategic solutions to target clients’ projects & software delivery solutions
  • Drive knowledge sharing and best practices within the team

Working hours & location

Based in our London office, with limited travel to client sites globally should be expected on an occasional basis.

About You

6-8+ years of Project Management or Process Improvement/Excellence experience. Experience in Working Capital Solutions or Trade Finance will be a key differentiator.

 Required Skills

  • Proven client-facing project management skills to influence and impact both internal & external stakeholders, while meeting client deadlines
  • Hands-on project management experience in a fast-paced, stretching environment
  • Good understanding of integration between multiple systems (ERPs, Payment systems, back office, middleware, etc.)
  • Ability to quickly switch between different issues or projects with conflicting priorities
  • Able to convert requirements, critical path analysis or process challenges into solutions (enhancements, simplification, customisations, process redesigns, etc.), deep-diving into issues whilst keeping an eye on the big picture
  • Proven excellent verbal and written communication skills and the ability to interact professionally within a diverse group of executives, managers, and subject matter experts
  • Experience of managing the delivery of business, financial services and/or technology projects

Desirable Skills

In addition to the above, the following skills are highly desirable:

  • Project Management Qualifications (e.g. MSP, PMP, Prince2, etc.)
  • Process Improvement/Efficiency Qualifications (e.g. Six Sigma, LEAN, etc.)
  • Previous experience with Software delivery – both Waterfall & Agile methodologies
  • Experience on a variety of different software and/or financial product delivery projects with a good understanding of the delivery lifecycle including Initiation, Analysis, Development, SIT, UAT through to post-implementation support, a plus
  • Experience in Working Capital Solutions/Trade Finance
  • Experience working for a technology organisation or with technologists
  • Proficiency in Microsoft Office, specifically PowerPoint, Excel and Word
  • Fluency in languages other than English, a plus (in particular Spanish, French, German)

Personal/Culture fit

You should be:

  • Ability to adapt, control and prioritise changing requirements from clients
  • Personable, high level of emotional intelligence and engaging on all levels
  • Pragmatic / Commercial / Solutions-Oriented
  • Leader / Collaborative
  • Critical Thinker / Detail Oriented
  • Gravitas / Executive Presence
Apply Here

Analyst, Supplier Onboarding

London, United Kingdom

Position Summary

The Product Management team has the remit to manage Demica’s entire working capital finance product suite. The team’s main areas of responsibility include product management (revenue generation, pricing, strategy, product requirements and roadmap, supplier onboarding), deal execution (pre-mandate origination support, RfI/RfP, PoC, legal documentation) and commercial insight (regular and fluent client conversation market research, competitor analysis).

Reporting to the Head of Supplier Onboarding, the Supplier Onboarding Analyst will take responsibility for the Supplier Onboarding (SO) activities. You should become a Subject Matter Expert (SME) for Supplier Onboarding function and onboard Suppliers across multiple client programmes and Jurisdictions. You would eventually provide support to the rest of the Product Management team guided by your manager.

The main tasks to be delivered by the Analyst will be, but are not limited to:

  • Internal governance of the team, in particular keeping up to date Supplier Onboarding pipeline as well as any other internal governance metric agreed with your manager and the Global Head of Product (GHoP).
  • Keeping Harvest software tool up to date with the activities requested by the team. This will be reviewed weekly by the GHoP.
  • Perform Supplier onboarding (day-to-day coordinated and managed by Head of Supplier Onboarding)
  • Support and eventually perform Supplier spend analysis when required.
  • Perform User Acceptance Testing (UAT) related with SOT coordinated by Head of Product Delivery as Required.
  • Team projects support
    • Origination support (including RfI/RfP/Questionnaires) and Demo support
    • GHoP direct support
    • Complete any relevant training assigned during the course of the role

Working location/ Hours:

This position will be based in our London office.

Flexible working is a must as you will be required to support different time zones. Standard hours for the role are 9am to 5.30pm GMT but from time to time the role will be required to support working hours between 4pm to 11.30pm GMT.

Demica will be flexible for this position to work from home guided and approved by the Head of Supplier onboarding in general, but also for when it is required to work between 4pm and 11.30pm GMT.

Education/Qualifications:

A Bachelor’s Degree in a business related discipline or qualified by experience. 

Essential requirements:

  • Either native or bilingual in Spanish/English is a must.
  • Commercially aware and sales driven, the candidate must show high social skills.
  • Strong IT skills; proficient knowledge of MS products including Word, Excel, PowerPoint, and Outlook
  • Ability to prioritise efforts and tasks, diagnose problems and take ownership to ensure prompt delivery
  • Superior written and verbal communication skills with an ability to engage different stakeholders and audiences.
  • Capacity to work independently and multitask to meet tight deadlines
  • Interested in working with the latest technologies

Desired requirements:

  • Some understanding of financial statements including income statements, balance sheets and cash flow statements
  • Up to 2 years’ financial services experience in a product role or similar positions
  • Fluent in other languages apart from Spanish and English.
  • A self-starter with the ability to organise and manage work and time independently
  • Open minded, easily adaptable to short notice changes in a fast-moving environment

Personal attributes:

  • Pragmatic and accurate
  • Entrepreneurial
  • Critical thinker and collaborative
  • Adaptable to multiple and diverse cultural environments
  • Self-learner, not afraid of asking appropriate questions or thinking out-of-the-box, proposing new ways of doing things
Apply Here

Director, North America Platform Sales

North America

Role overview:

Demica is one of the leading providers of SaaS based working capital solutions to Financial Institutions and their clients.  We now provide platform services to over 50 investors and 780 large corporate customers and have onboarded a number of banks as white label customers.  An opportunity has arisen to join our North American origination team working to build upon this momentum and further accelerate our growth.

Reporting to the Head of North America with a support from the Head of Platform Sales, your responsibility will be to sell Demica’s SaaS platform solution to Financial Institutions.

Responsibilities:

Sales

  • Lead complex sales engagements with financial institutions from inception to closure. Cross-selling and leveraging business from new and established customer relationships;
  • Learn Demica products, platform and value proposition. Articulate the way in which the platform solution will be able to drive revenues and reduce costs for our customers;
  • Build relationships with Trade Finance banks and industry service providers that function as clients and partners of Demica;
  • Work in partnership with our Pre-sales and Marketing teams to create engaging Thought Leadership pieces and drive sales leads;
  • Fully understand and clearly articulate the benefits of Demica to customers at all levels, examples include; Product /IT Staff/ Procurement;
  • Strengthen client relationships through regular engagement and face-to-face meetings;
  • Participate in industry events and user groups to generate market interest;
  • Manage both direct (banks and financial institutions) and indirect sales channels (i.e. resellers, local system integrators, large global system integrators, relationships with Big 4 consulting firms etc.), ideally with solution sales experience;
  • Complete timely and accurate SFDC data entry around customer information; contact records; pipeline; date and time stamps for cycle time and conversion metrics;
  • Ensure that external presentations, pitch materials, Engagement Letters are accurate, well presented, and without error.

Essential requirements:

  • 10+ years of working with high value software license or SaaS engagements within the Banking or Corporate Sector
  • Technical knowledge of Working Capital products across payables and/or receivables within the banking sector
  • Proven track of overachieving against high value sales targets
  • Excellent communication with an ability to manage C-level contacts, understand banks procurement drivers and establish buy in at all levels
  • Experience in current SaaS solutions including specific market knowledge
  • Willingness to work relatively autonomously in an intense and rapidly changing environment
  • Evidence of working in a fast-paced, results-orientated environment

Desired requirements:

  • Experience in supply chain finance (payables and receivables financing including securitisation)
  • Experience reviewing and negotiating contracts and other commercial agreements
  • Ties to Trade Finance and/or Securitization industry stakeholders, including Banks, Factors, Law Firms, Ratings Agencies

Personal attributes:

  • Highly achievement orientated
  • Pragmatic
  • Accurate
  • Entrepreneurial
  • Critical thinker
  • Collaborative
  • Motivated
  • Strong work ethic
  • Ability to present and communicate with confidence
  • Ability to absorb and distil complex information quickly and accurately

Apply Here

Analyst, Structuring

London, United Kingdom

Role overview/purpose:

To provide high quality transaction structuring services to Demica teams. Supporting the delivery of commercial agreements, this role is an essential part of the client delivery process.  

Main duties:

  • Provide modelling services and structuring advice to the Structuring, Origination and Distribution teams in a timely with a strong emphasis on quality
  • Provide clear oral and written opinions where required on structuring matters
  • Prepare high quality presentation documents on structuring matters for clients and for internal stakeholders
  • Work with the Structuring, Origination. Distribution, Middle Office, and Client Implementation teams on the operational set up of transactions
  • Liaise with the Middle Office, Client Implementation and Services teams to automate and improve operational processes where possible
  • Support Middle Office team on the corporate/investor reporting queries.
  • Update relevant market/sector data and ratings
  • Provide regular activity statistics and metrics about the Demica platform
  • Work within agreed expenditure guidelines and budget, avoiding unnecessary cost
  • Work to enhance a compliance culture
  • Contribute to a positive work environment though collaboration and team-work
  • Assist the Head of Structuring on specifically delegated matters

Education/Qualifications:

  • Bachelor’s degree required, preferably in engineering, finance, or business administration.
  • Master’s degree in finance, accounting, business administration will be considered positively.
  • ACCA or FCA qualification preferred.

Essential requirements:

  • 1-2 years financial analyst experience, preferably for a bank, private equity, or buy-side investors and/or in trade receivables financing or securitisation.
  • Proficient knowledge of Excel and PowerPoint.
  • Understanding of financial statements including income statement, balance sheets and cash flow statements.
  • Creative problem solving and analytical skills
  • Excellent oral and written communication skills are essential
  • Attention to detail and ability to grasp complex concepts
  • Ability to effectively prioritise and handle multiple tasks under tight deadlines
  • Interested in working with new technological tools and working environment.

Desired requirements:

  • Effective interpersonal and organisational skills.
  • A self-starter with the ability to organise and manage work and time independently.
  • Open minded, easily adaptable to short noticed changes in a fast moving. environment.
  • English as a primary language, and French, Spanish, Italian or Mandarin as a second language is a plus.

Personal attributes:

  • Pragmatic and accurate
  • Entrepreneurial
  • Pro-active and autonomous
  • Critical thinker and collaborative
  • Adaptable to multiple and diverse cultural environments
  • Self-learner; not afraid of asking appropriate questions, positively challenging existing ways of working and ability to challenge own thinking
Apply Here

Senior Cloud Infrastructure Engineer (DevOps)

London, United Kingdom

Role overview/purpose:

We are at an exciting juncture within the organisation and this is an excellent time to join to help define and implement the future tech for Demica.  All infrastructure will be focused around Azure cloud compute and fully automated infrastructure as code and automated deployment pipelines. Demica has an open and collaborative culture which is embraced at all levels, you will be surrounded by talented and helpful individuals that make up the Demica family.   We would love to hear from experienced DevOps automation engineers with a breadth of experience across infrastructure and or development.

We are looking for an experienced proactive DevOps engineer with a bias towards infrastructure automation especially using Kubernetes and containerisation, you will be passionate about continual improvement, innovating, automation and driving efficiency in everything we do. Always looking to improve our technology and processes, not scared to challenge the status quo. You will help define, implement support and maintain our rapidly changing tech, infrastructure and automation pipeline.  You will be:

  • Building and maintaining tools to automate application and infrastructure deployment, and to monitor operations
  • Coordinating with other members of the DevOps team, Development, Test, and other teams to enhance and optimize existing processes
  • Have ability to design and implement transformation from an as is state, to the future
  • Help maintain and support current and future Azure based cloud platforms and infrastructure
  • Providing guidance & support to the Dev and QA teams as needed
  • Experience in development, operations including deployment automation, automation scripting, configuration management & standardization
  • Implement monitoring and logging solutions that enable the production systems to be monitored 24/7 using applications such as DataDog AppDynamics, Splunk
  • You will be very hands-on technically and love getting your hands dirty in the detail
  • You have a “can do” attitude and love to experiment, tinker and play around with new tech
  • You will be a key in a small team that will initially help build an automated container infrastructure pipeline with a view to running Infrastructure as code and immutable infrastructure.

Essential requirements:

  • 4 + years of experience in a DevOps / Site Reliability Engineering or related role
  • 4 + years of experience in supporting web-based customer facing infrastructure and applications
  • Well versed with Kubernetes and Docker, container automation experience, deploying Kubernetes clusters in the cloud preferably Azure
  • Experienced managing environments in Azure & or AWS from Dev to Production
  • Hands on experience with CI\CD tools such as Jenkins, Terraform, GitLab, Bamboo, Team City
  • Hands on experience with Provisioning languages such as PowerShell, Ansible, Terraform, Puppet, Bash etc…
  • Proven track record of deploying/running/troubleshooting Docker containers in a production environment
  • Good understanding of wider infrastructure such as firewalls, load balancing networking
  • Encourage and promote a culture of collaboration between teams

Desired requirements:

  • 2+ years of experience with Microsoft Azure services
  • Knowledge of both Wintel and Linux based platforms
  • Familiarity with infrastructure automation tools
  • Java Applications configuration and Sybase services
  • Working with and have understanding of Agile and Lean methodologies
  • Log Aggregation Tools: e.g. Splunk, LogRhythm, ELK and OMS
  • Working knowledge of WAFs, CDNs, Networking

Personal attributes:

  • Collaborative
  • Critical thinker
  • Do what you say you will do
  • Data & metrics driven
  • Accountable
  • Responsible
Apply Here

Developer

London, United Kingdom

Position Summary 

At least 5 years of experience as Software Developer, working mainly in Java technologies with knowledge of relational database concept and SQL beyond simple queries. Working on a full software development life cycle environment under Agile methodologies, capable to deliver software solutions following best practices  (Unit Testing, Test Driven Development, Continuous Integration, Source Control policies, among others), be open to do full stack development (database development, Java development, front end (web)).

Main duties:

  • Translate User Stories into working software
  • Collaborate with Business Analyst, Product Owner, Senior Developers to deliver solutions that solve our clients’ needs
  • Write Java, SQL and Angular code
  • Conduct code reviews
  • Help with removing bugs and defects

Education/Qualifications:

Degree in Computer Science/ software engineering or equivalent discipline.

Essential requirements:

Hard Skills: Java, Spring boot, Hibernate (or other ORM frameworks), SQL, REST API, Camel, Mockito – Junit (or other testing framework), Test Driven Development, Git, Tomcat, Maven, Kubernetes, Microservices

Desired requirements (if applicable):

Soft Skills: Able to work closely with BA, Senior Developers to implement user stories and requirements, execute tasks in the software development life cycle, work independently and proactively (looking for details and answers, not just waiting patiently for a reply), comfortable raising challenges and proposing software improvements.

Personal Attributes: 

  • Pragmatic 
  • Curious
  • Leader 
  • Detail Oriented  
  • Able to cope well with ambiguity 
Apply Here

Implementation Lead, SCF

London, United Kingdom

Role overview/purpose:

Demica’s Client Implementation team is responsible for the design, development, and deployment of working capital solutions for Demica’s clients.

As an Implementation Lead, you will be responsible for leading requirements gathering, data quality testing, configuration of Demica’s platform, and client UATs. Your work will involve close working with other members of the team including mentoring and delegating to Junior Implementation Consultants.

Main duties:

  • Lead the elicitation of requirements using interviews, document analysis, and requirements workshops
  • Record requirements in Business Requirements Documents (BRDs) and manage the review and sign-off of BRDs with clients
  • Create Epics and User Stories from business requirements
  • Assess client data against agreed formats and specifications to identify discrepancies or exceptions
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Manage configuration of the Demica Platform and testing of report outputs, ensuring accuracy and conformity to agreed legal and technical specifications
  • Manage execution of System Integration Testing and Data Integrity Testing
  • Proactively communicate and collaborate with external and internal stakeholders
  • Act as a liaison between clients and Demica’s commercial, product, technology, and

operational teams

  • Identify opportunities for process improvement or optimisation across the team’s workflows
  • Proactively review, streamline, and improve documentation
  • Direct, mentor, and train Junior Implementation Consultants on investigating ad-hoc issues and requests, managing Work Orders, basic configuration, and investigating UAT issues

Education/Qualifications:

Preferred: Bachelor’s degree in a numerate subject

Essential requirements:

  • You have at least 5 years’ experience working in a Financial Services or Technology business
  • You have demonstrable experience of leading the delivery of complex projects
  • You have experience working in both Agile and Waterfall delivery settings
  • You have experience implementing complex technology projects and are comfortable discussing technical concepts such as SFTP, SSO, MFA, PGP, APIs
  • You have exceptional attention to detail and a commitment to accuracy in work product
  • You are comfortable analysing, transforming, and generally working with large datasets
  • You are great at communicating technical concepts to customers and colleagues both verbally and in writing
  • You have strong collaboration skills across functions and seniority levels
  • You flourish in a dynamic high-pressure environment, and are comfortable context switching between different projects and tasks
  • You have a strong process focus, and the ability to critically evaluate processes for potential improvement
  • You have experience mentoring or managing less experienced Business Analysts/Consultants

Desired requirements:

  • 5 years’ experience working in IT or Finance in a BA or Consultant role
  • Bachelor’s degree in a numerate subject
  • Business Analyst/Project Management Qualifications
  • Understanding of financial products
  • Understanding of accounting principles
  • Demonstrable experience of working with, organising and analysing data with tools such as Excel

Personal attributes:

You should be:

  • Entrepreneurial
  • A critical thinker
  • Collaborative
  • Proactive
  • A problem solver
  • Process-oriented
  • Pragmatic
Apply Here

Campaign Marketing Manager

London, United Kingdom

Role overview:

The Campaign Marketing Manager will be responsible for building, owning, and executing Demica’s marketing plan to achieve lead generation targets for one of our corporate segments. They will work with stakeholders to build the annual marketing plan aligned to business objectives, execute that effectively and report back against pre-determined metrics. This position reports to the Marketing Director.

Responsibilities:

Primary Responsibilities

The Campaign Marketing Manager will be wholly responsible & accountable for the success of marketing activities towards their defined market. Working with stakeholders across all levels of seniority, they will develop and drive marketing campaigns which build brand awareness, increase audience engagement, and deliver high-quality leads.

Customer research & value proposition

  • Work with internal stakeholders to understand & define core value proposition.
  • Develop & maintain a strong understanding of target organisations & buyer and influencer personas through:
    • Direct customer research
    • Relevant trade publications
    • Conferences
    • Trade bodies

Develop the marketing plan:

  • Work with commercial stakeholders to define core business objectives & develop relevant marketing objectives.
  • Define & build-out core customer themes to frame marketing campaigns.
  • Build content marketing plan aligned to customer themes.
  • Develop annual plan of multi-channel marketing campaigns using a mix of relevant digital & physical channels to nurture target contacts through the lead funnel.

Execute:

  • Deliver against clearly defined annual lead generation targets through execution of marketing campaigns.
  • Work with internal and external subject-matter experts to create relevant content for use within marketing campaigns.
  • Own execution of digital and physical marketing events/webinars – defining content & messaging.
  • Maintain relationships with relevant publications, trade associations and other media and execute against opportunities for owned & earned promotion.
  • Work with design team to build digital and physical advertising targeting audience with relevant messaging.
  • Write and send out Press Releases highlighting relevant news.
  • Work with stakeholders to build case studies & other content highlighting the “voice of the customer”.
  • Identify content gaps based on lead funnel & work with team to rectify.

Report back:

  • Develop a regular reporting cadence with senior & relevant stakeholders sharing progress against pre-determined annual targets.
  • Collect and analyse campaigns data on a regular basis and use that to inform forward-looking decision-making.
  • Own the data needed to determine success and use that to make strategic inputs into overall business planning.

Essential requirements:

Required Skills

  • 3+ years of marketing experience within a B2B company.
  • Experience building lead generation campaigns.
  • Experience creating campaigns within a marketing automation platform.
  • Ability and confidence to work with stakeholders at all levels of the organisation to formulate, execute and report against plans.
  • Strong copywriting and editing skills.
  • Strong presentation skills.
  • Ability to analyse data and derive insights.
  • Interest in the target audience and passion to learn more.

Desirable Skills

  • Experience working in Trade Finance/Working Capital Solutions.
  • Knowledge of Supply Chain Finance, Trade Finance or Working Capital teams within banks.
  • Experience of marketing towards Finance or Corporate Treasury functions within companies.
  • Experience working for a Fintech.
  • Marketing degree or diploma.
  • Experience developing simplified messaging from complex propositions.
  • Strong understanding of digital data analytics, platforms, and CRM tools (SalesForce)
  • Clear communicator with strong command of English language, proven ability to write and review content with focus on consistent and comprehensive messaging through all marketing channels.
  • Strong knowledge and proven ability to work with: Microsoft suite (Word, Excel, PowerPoint), HubSpot, Salesforce and Google Analytics.

Personal/Culture fit:

  • Empathetic
  • Personable
  • Comfortable under pressure
  •  A problem solver
Apply Here

Senior Operations and Application Support Analyst

London, United Kingdom

Role Overview

Demica’s Client Services team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes and working with other teams within the organisation to roll out the platform to new customers.

We are looking for an experienced Senior Technical Support Engineer who is expected to take full and independent ownership of the resolution and root cause analysis of advanced technical and functional issues in a Level 2 or Level 3 capacity. They will also be required to work collaboratively with other CS team members and other teams within Demica to solve client problems and suggest workaround or work with the Development team to suggest code fixes where required.

The candidate will report to the Head of Client Services and work closely with other team members within the Client Implementation, Development and Infrastructure teams. It is important that candidates with a development or infrastructure background can show clear evidence of having supported a major enterprise application in a business-critical environment.

Primary responsibilities:

In this role, you will be responsible for the provision of 2nd and 3rd line support to Demica’s global network of customers while working closely and mentoring other members of the team. Responsibilities will include:

  • Owning and managing the support of assigned Demica clients
  • Mentoring and developing a team of Operations and Application Support Analysts
  • For critical issues identify solutions to get clients back to BAU as quickly as possible in-line with client’s SLAs
  • Acting as a final escalation point for client issues
  • Producing and disseminating service reporting to internal and external stakeholders
  • Triaging incoming tickets, performing analysis, and resolving customer issues
  • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites using DataDog, SQL queries and ActiveBatch
  • Implementing ad-hoc configuration changes using Demica’s proprietary tools
  • Clearly and effectively document and communicate issues through the use of Jira
  • Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform

Reporting line

  • Reporting to the Head of Client Services

Working hours

This role involves shift working. There are three shifts working the following hours:

A normal shift pattern would be 1x Early Shift, 3x Mid Shift, 1x Late Shift each week.

About You

You should have a degree level education in Computer Science, Physics, Maths or similar IT related subject or with IT/CS as a major component (e.g. IT with Management) with 7+ years’ experience in a 1st, 2nd and 3rd line application support role in a customer-facing environment, ideally for a consultancy or a software product company

Required Skills

  • Strong, demonstrable experience in successfully supporting, troubleshooting and/or implementing major hosted enterprise systems
  • Advanced technical skills including, but not limited to, most of:
    • SQL, RDBMS expertise
    • Monitoring and scheduling tools (DataDog & AppDynamics)
    • XML and proprietary data formats
    • Operating Systems
    • Cloud and other virtualisation/containerisation technologies
    • DevOps and SRE tools and concepts
    • Java
  • Excellent verbal and written communications skills in English with the ability to maintain effective client and internal communication is essential
  • Ability to take an issue independently through its entire life-cycle, documenting it at every step and extract lessons learned where appropriate
  • Attention to detail while seeing the bigger picture
  • Ability to deal with and thrive in a dynamic high-pressure environment
  • Prioritisation of incoming and existing tasks independently according to urgency and impact
  • Willingness to engage with and understand the functional side of the application
  • Ability to engage with senior stakeholders where required

Desirable Skills

In addition to the requirements above, the following skills are highly desirable:

  • Advanced skills in
    • Sybase ASE RDBMS
    • Talend
    • Apache Karaf
    • Apache Camel
    • Apache Tomcat
    • Big Data, ideally Apache Spark
    • MySQL
    • Scripting Language
  • Team lead or management experience
  • Release, change and configuration management experience
  • Knowledge of full software development life cycle and different methodologies
  • ITIL certification
  • QA best practices
  • Implementation and project management exposure or experience
  • Experience with ASCI ActiveBatch
  • Experience of Atlassian JIRA/JIRA Service Desk and Confluence
  • Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
  • Experience working in a controlled environment, such as Financial Services
  • Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)

Personal/Culture fit

You should be:

  • Empathetic
  • A problem solver
  • Methodical
  • Resourceful
  • Entrepreneurial
  • Collaborative
Apply Here

Java Developer

Poland

Role overview/purpose:

We are looking for a talented Java developer to join the development team. The individual will work on the product backlog to enhance and develop the Demica platform in an Agile environment.

They should be a proven team player who can also take ownership, show initiative and be self-motivated to drive projects to successful delivery.

They would have a keen eye for detail and a desire for perfection balanced with a pragmatic approach.

They would proactively keep up to date with the latest development techniques and methodologies and would be eager to share that knowledge with the wider technology community at Demica. 

Main duties:

  • Work as part of the development team to deliver features from the product backlog  
  • Work on main Demica Platform project involving the implementation of new and existing sub-systems, solutions and processes
  • Delivering code to the highest standards through the use of TDD and BDD techniques and the creation of unit tests
  • Capable of understanding and contributing to the technical solution from design through to code level • Contribute in the continuous integration and delivery of the products  
  • Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems  
  • Provide estimates to the Development Lead to allow accurate planning of sprints and the product roadmaps
  • Provide regular and effective progress updates to and work closely with Technology Project Manager to ensure the management of any delivery risks or issues
  • Follow the Demica coding standards and practices
  • Contribute to the continual improvement of our agile development practices

Essential Professional Requirements:

  • Experience in a variety of software development approaches and methodologies, especially Agile  
  • Experience in developing distributed systems in microservice architecture
  • Experience in requirements capture, analysis techniques and process improvement approaches  
  • Experience in the development of software within Java ecosystem
  • Experience in using relational databases (MySQL) and non-relational datastores (Elasticsearch, parquet files)  
  • A good understanding of web application frameworks and techniques (Spring, Angular, REST)  
  • Awareness of the OWASP top ten and other security considerations for web applications  
  • Experience in the development of enterprise applications using a service architecture (REST APIs)  
  • Understanding and exposure to JIRA, Confluence, GIT, Jenkins, Gradle, Artifactory  
  • Experience with working in continuous integration environment (preferably with Jenkins) 
  • Excellent personal organizational skills and ability to prioritise and carry out multiple tasks
  • Able to influence and drive projects to meet key milestones and overcome challenges
  • Comfortable working without routine supervision
  • A desire to remain technically capable and an expert in current technologies
  • Ability and willingness to understand business requirements and being able to translate it to the technical implementation

Apply Here

Senior Java/Scala Developer

Poland

Role overview/purpose:

We are looking for a talented Java developer to join the development team. The individual will work on the product backlog to enhance and develop the Demica platform in an Agile environment. They should be a proven team player who can also take ownership, show initiative and be self-motivated to drive projects to successful delivery.

They would have a keen eye for detail and a desire for perfection balanced with a pragmatic approach. They would proactively keep up to date with the latest development techniques and methodologies and would be eager to share that knowledge with the wider technology community at Demica.

Main duties:

  • Work as part of the development team to deliver features from the product backlog
  • Work on main Demica Platform project involving the implementation of new and existing sub-systems, solutions and processes
  • Delivering code to the highest standards through the use of TDD and BDD techniques and the creation of unit tests
  • Capable of understanding and contributing to the technical solution from design through to code level
  • Contribute to the continuous integration and delivery of the products
  • Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems 
  • Provide estimates to the Development Lead to allow accurate planning of sprints and the product roadmaps
  • Provide regular and effective progress updates to and work closely with Technology Project Manager to ensure the management of any delivery risks or issues 
  • Participate in the design of new features through the use of mock-ups and prototypes (occasionally)
  • Follow the Demica coding standards and practices
  • Contribute to the continual improvement of our agile development practices

Essential Professional Requirements:

  • Experience in a variety of software development approaches and methodologies, especially Agile
  • Experience in developing distributed systems in microservice architecture 
  • Experience in requirements capture, analysis techniques and process improvement approaches
  • Experience in the development of software within Java ecosystem
  • Experience in using Scala or willingness to learn if required 
  • Experience in using relational databases (MySQL) and non-relational datastores (Elasticsearch, parquet files) 
  • A good understanding of web application frameworks and techniques (Spring, Angular, REST)
  • Awareness of the OWASP top ten and other security considerations for web applications
  • Experience in the development of enterprise applications using a service architecture (REST APIs)
  • Understanding and exposure to JIRA, Confluence, GIT, Jenkins, Gradle, Artifactory
  • Experience with working in continuous integration environment (preferably with Jenkins)
  • Excellent personal organizational skills and ability to prioritise and carry out multiple tasks 
  • Able to influence and drive projects to meet key milestones and overcome challenges
  • Comfortable working without routine supervision
  • A desire to remain technically capable and an expert in current technologies
  • Ability and willingness to understand business requirements and being able to translate it to the technical implementation
  • Ability to manage small team of developers by providing examples and teaching good practices
Apply Here

Operations and Applications Support Analyst

London, United Kingdom

Role Overview

Demica’s Support team is responsible for monitoring the operation of the system, providing support to our customers, performing configuration changes, and working with other teams within the organisation to roll out the platform to new customers.

Primary responsibilities:

In this role, you will provide 2nd line support to Demica’s global network of customers. This will include:

  • Triaging incoming tickets, performing analysis, and resolving customer issues
  • Analysing customer data and providing customers with audit information or breakdowns of headline figures
  • Actively monitoring system health using a variety of tools including dedicated infrastructure and application monitoring suites, SQL, and ActiveBatch
  • Implementing ad-hoc configuration changes using Demica’s proprietary tools
  • Collaborating closely with the Development, Infrastructure, and Implementation teams to bring new customers onto the platform

 Reporting line

  • Reporting to the Service Manager

Working hours

This role involves shift working. There are three shifts working the following hours:

  • Early Shift: 06:00 – 14:30 GMT
  • Mid Shift: 09:00 – 17:30 GMT
  • Late Shift: 14:30 – 23:00 GMT

A normal shift pattern would be 1x Early Shift, 3x Mid Shift, 1x Late Shift each week.

About You

You should have 3-5 years’ experience in a 1st/2nd line application support role in a customer-facing environment.

 Required Skills

  • You are very confident using SQL to find, manipulate, and handle data.
  • You know how to read, edit, and create XML documents
  • You have great attention to detail
  • You understand how to communicate with customers and team members both verbally and in writing
  • You are logical and insightful when troubleshooting problems
  • You thrive in a dynamic high-pressure environment, and are able to prioritise incoming and existing tasks according to urgency and impact

Desirable Skills

In addition to the requirements above, the following skills are highly desirable:

  • An understanding of Java, and an interest in delving deeper
  • ITIL v3/2011 Foundation certified
  • Previous experience with ASCI ActiveBatch
  • Previous experience of Atlassian JIRA/JIRA Service Desk
  • Knowledge of SWIFT messaging (e.g. ISO20022, ISO15022)
  • Experience working in a controlled environment, such as Financial Services
  • Written and spoken fluency in another language (in particular Spanish, Portuguese, French, German, Russian)

 Personal/Culture fit

You should be:

  • Empathetic
  • A problem solver
  • Methodical
  • Resourceful
  • Entrepreneurial
  • Collaborative
Apply Here

If you don’t see the role you’re looking for, we’d still love to hear from you

Email our careers team